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Refund Policy

We want to ensure that you are completely satisfied with your purchase from Birmingham City Football Club. If for any reason you are unhappy with an item you are welcome to return it, in its original, unused /unworn condition, along with any wrapping and receipt to the Store at St. Andrew's within 28 days of the date of purchase and we will exchange it or offer a full refund.

Some products are excluded from this guarantee and these include personalised and printed replica shirts, earrings, body jewellery, made to order items, underwear, books, DVDs and personalised products. Your statutory rights remain unaffected.

Birmingham City cannot accept any responsibility if a player leaves the club or changes his/her squad number. Customised shirts relating to this issue cannot be refunded.