Refund Policy
We want to ensure that you are completely satisfied with your purchase from Birmingham City Football Club. If for any reason you are unhappy with an item you are welcome to return it, in its original, unused /unworn condition, along with any wrapping and receipt to the superstore at St. Andrew's within 28 days from the date of purchase we will exchange it or offer a full refund.
Some products are excluded from this guarantee and these include personalised, printed replica shirts, earrings, body jewellery, made to order items and underwear. Your statutory rights remain unaffected.
Birmingham City accepts no responsibility if a player leaves the club or changes his squad number. Customised shirts relating to this issue cannot be refunded.
Please note as other retailers sell our Umbro products, we will under no circumstances refund or exchange any Umbro products without proof of purchase.
Cancellation of Order
You may cancel your order of goods at any time upto the seventh working day after you receive the goods, unless the items have been personalised in any way. You do not need to give a reason for cancelling your order. If you wish to cancel your order please notify Birmingham City Football Club in writing at the address below.
Returning items by Post
If you decide you do not want an item or have ordered the incorrect size please return it to us by post at your cost to the following address only.
Blues Direct
Returns Department
Birmingham City Football Club
St. Andrew's Stadium
Birmingham
B9 4RL
Please include a covering letter, which includes your confirmation order number and the reason for returning the item/s.
Any items received back after 28 days of purchase cannot be refunded and will be returned to you.
We would advise that you send the goods by special delivery. As Birmingham City cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.
Stock Availability
Occasionally, overnight some items may become out of stock or sold out due to unprecedented demand and in these circumstances we will, where possible, offer alternative items on customer approval.
Pre- orders
When pre-ordering goods, any other items purchased will not be despatched until the pre-ordered item is launched. You may contact us if you wish to pay extra postal charges to have the items despatched early.
Special Offers
Please note all special offers are subject to availabilty and only available while stocks last. The monthly hot offers are not available in conjunction with any other special offer.
When you purchase items in any 3 for 2 special offer on the online store, your basket will show the value of all three items when you check out. However, your card will not be charged and we will only process payment for the two higher priced items.
Click here to download our terms and conditions document.